You will receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information. 

Our fulfillment team works very quickly to pack and ship orders to our customers as quick as possible. Our team has a very limited window of time where we are able to make changes or cancel an order. 

Please email us at [email protected] as soon as possible so we can check to see if we can make any adjustments. 

Oh no! Please send us an email at [email protected] and our team will be happy to help.

You should receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information. 

At this time, we do not offer international shipping across borders.

• Customers in the United States can place orders on lolablankets.com with shipping available within the U.S.
• Customers in Canada can place orders on lolablankets.com with shipping available within Canada.
• For our friends in the United Kingdom, Lola is available through our trusted retail partner, Healf. Please note that Healf manages their own orders, shipping, and customer service.

We’re always exploring ways to bring Lola to more places — thank you for being part of the cozy journey.

We currently do not offer shipping to PO Boxes due to the larger sizes of our packages. 

We offer free economy shipping within the continental U.S. on orders of $250 or more (after discounts and before taxes). Shipping thresholds may vary during promotional or testing periods. Please note that free shipping excludes Alaska, Hawaii, and Puerto Rico.

Shipping fees vary based on order weight, destination, and shipping method selected at checkout. Because our blankets come in different sizes and weights, shipping costs may differ from order to order.

Here’s what to expect:

Free Economy Shipping

• We offer free economy shipping (5–8 business days) on qualifying orders

• Eligibility depends on your order total, active promotions, and testing periods

• Minimums may vary, so please check your cart at checkout to confirm eligibility

Standard Shipping

• Estimated delivery: 2–4 business days after shipment

• Pricing is based on total shipment weight and destination

Express Shipping

• Faster delivery option for select orders

• Pricing reflects weight-based carrier rates and may be higher for heavier or multi-item orders

Processing Time

• Most orders require 4–7 business days for processing before shipping

• During high-volume periods (such as Black Friday or major promotions), processing times may be extended

U.S. Territories

• Orders shipping to U.S. territories are subject to separate weight-based rates

• All applicable fees will be shown clearly at checkout before purchase

Shipping costs are always calculated in real time and displayed before you place your order — there are no additional shipping charges added afterward.

If you have questions about your specific order, our Customer Care team ([email protected]) is always happy to help.

We currently ship with Fedex and UPS or USPS. Our returns are processed through FedEx or USPS.

Due to high demand, processing may take a little longer than usual. We’re shipping orders as quickly as we can and you’ll get an email with tracking as soon as yours ships. Once shipped, delivery generally takes an additional 2–7 business days, depending on your location and the carrier.

We are currently not offering any express shipping at the moment.

Please send an email to [email protected] and we can help you find your order. 

For best results, machine wash alone in cold water, tumble dry on the AIR setting, or hang to dry to restore fluffiness. Use normal liquid detergent—no bleach or fabric softener. Do not iron or dry-clean. Avoid using HEAT during washing or drying. 

Similar to your Lola Blanket, you can machine wash alone in cold water, tumble dry on the AIR setting. 

✈️ Flight-Changing Softness

We’re so excited to introduce the limited-edition Lola Blankets x Dagne Dover collaboration — thoughtfully designed for cozy travel days, weekend getaways, gym commutes, and everything in between.

Each bundle pairs our ultra-soft Lola Travel Blanket with Dagne Dover’s best-selling Medium Landon Carryall in perfectly coordinated colors.

What’s Included?

Each bundle includes:

• 1x Lola Original Blanket — Travel Size
• 1x Dagne Dover Medium Landon Carryall
• 1x Co-Branded Dust Bag

Available Colors

• Onyx
• Dune
• Dark Moss
• Oyster (exclusive limited-edition color)

Pricing

The collaboration bundle is priced at $375 USD.

Please note:

• Discount codes not available for this product
• Additional discount codes cannot be stacked
• The blanket is not sold separately

About the Dagne Dover Medium Landon Carryall

The included Medium Landon Carryall is designed for travel, commuting, workouts, and everyday organization.

Features

• Fits most 13” laptops
• Fits shoes + full change of clothes
• Detachable crossbody strap
• Luggage-handle sleeve
• Interior organization pockets
• Protective water bottle pocket
• Includes shoe bag + dust bag
• 100% vegan

Dimensions

• 14.5” L x 7.5” W x 9” H
• Volume: 18L
• Weight: 2 lbs 8 oz

Materials

Exterior

Premium neoprene

Interior

100% REPREVE® recycled polyester

Hardware

Color-plated zinc alloy

Landon Bag Care Instructions

The Dagne Dover Landon bag should be hand washed only using mild detergent and cold water.

Care Tips

• Fully submerge the bag when washing
• Lay flat to dry
• Avoid machine washing
• Avoid direct sunlight while drying
• Neoprene may naturally crease or pill over time

Creases can typically be removed with a fabric steamer and pilling can be refreshed using a fabric shaver.

Is This Collection Limited Edition?

Yes — this collaboration is limited edition and available while supplies last.

Some colors, especially Oyster, may sell out quickly and may not be restocked.

Can I Buy the Blanket Separately?

At this time, the Lola Travel Blanket from this collaboration is only available as part of the bundle.

Return & Exchange Information

Returns and exchanges are subject to Lola Blankets’ standard return policies.

Due to the limited-edition nature of this collaboration, exchanges are subject to inventory availability and exact replacement colors may not always be available.

Lola Blankets are made of a unique blend of OEKO-TEX® certified faux fur polyester and spandex, creating our signature hug-you-back stretch. (95% polyester, 5% spandex, to be exact). They are double-hemmed and double-sided for extra softness and durability.

Great question!  We produce all our products in the highest-quality factories, and those are currently overseas.

Yes! You can shop Lola directly at lolablankets.com, and in person at select authorized retailers including Nordstrom and Revolve.

If you’d like to confirm whether a store or website is an authorized Lola retailer, our Customer Experience team is happy to check for you — just reach out with the retailer’s name and we’ll verify it.

Lola blankets are made with OEKO-TEX® certified faux fur

How to Assemble Your Lola Pet Bed

Your Lola Pet Bed will arrive with all the necessary components, including the padded inserts, conveniently packaged together. However, some assembly is required to complete your pet’s cozy new bed.

To assist you, we’ve included a step-by-step instructional guide in the form of an attached PDF. This guide will walk you through the assembly process with clear instructions and helpful visuals.

Steps to Assemble:

    1.    Unpack all components from the shipping box.

    2.    Follow the instructions in the attached PDF to assemble the bed frame and insert the padded sections.

    3.    Ensure everything is securely in place for maximum comfort and durability.

If you have any questions or run into any issues during assembly, our customer service team is here to help! Please don’t hesitate to reach out through our Help Center contact form. 

We’re excited for your furry friend to enjoy their new Lola Pet Bed! 🐾

Free shipping offers only apply to continental US states (i.e., Alaska, Hawaii, and Puerto Rico are excluded).

Shipping, Returns, and Exchanges
(In-Store and Online)

We want you to love your Lola. Our policies depend on where you bought your item. If you bought it at one of our retail locations, see In-Store Purchases. If you ordered from lolablankets.com, see Online Purchases. Lola Blankets may update this policy. The policy in effect on your purchase date applies. Have a question? Email us at [email protected].

In-Store Purchases

Returns

Items bought in store may be returned within 14 days of purchase, with proof of purchase. Items must be unused, unwashed, and in their original packaging. For Lola holiday purchases made between Black Friday and December 31st, the return window is 45 days from purchase. We can't accept returns after the applicable window.

Exchanges

You can exchange an in-store purchase within 14 days of purchase with proof of purchase. Items must be unused, unwashed, and in their original packaging. For Lola holiday purchases made between Black Friday and December 31st, the exchange window is 45 days from purchase. We can't accept exchanges after the applicable window.

Refunds

Approved in-store returns are refunded to your original form of payment. Your bank or card issuer may take some time to post the refund.

Non-Returnable Items

The following can't be returned or exchanged: patch bar purchases, including patches and any item customized with patches; and gift cards. Please review your design before a patch is applied. Once patches are applied, the item is final sale.

Online Orders Returned In Store

Online orders may be returned or exchanged in store with your order confirmation.

Patch Repairs

Repairs to customized items must be done in person at a Lola Blankets store. Repairs are at our discretion. Lola Blankets isn't responsible for normal wear and tear to patches. We also aren't responsible for damage from washing, drying, or use that doesn't follow the care instructions.

Defective Items

If an item has a manufacturing defect, contact us at [email protected] within 14 days of purchase. This policy doesn't limit any rights you have under applicable law.

Online Purchases

Shipping

Orders typically take 3 to 5 business days to process. You should receive your order within the shipping timeline you choose at checkout. Our economy shipping takes 5 to 8 days for most US states, and faster options are available. Free shipping offers apply only to orders shipped to the continental United States. Alaska, Hawaii, and Puerto Rico are excluded.

Returns

If you're not 100% satisfied, you can return your items unused, unwashed, and in their original packaging within 14 days of receiving your order. For returns by mail, within those 14 days you need to both request your return and ship it back. If your return isn't postmarked or your item isn't returned or exchanged in store within 14 days of receiving your order, you won't be eligible for a full refund or an exchange.

To start a return by mail, visit our returns portal. Online orders may also be returned in store with your order confirmation.

Returned items must be in the same condition you received them. We can't accept returned items with pet hair, and you'll pay the cost of shipping those items back to you.

To protect our small business, we don't refund original or return shipping costs on returned items. A shipping and restocking fee of about $15 per item will be deducted from your refund.

Exchanges

To exchange an item, visit our returns portal or bring your online order to a store with your order confirmation. Exchanges follow the same 14-day window and condition requirements as returns.

Refunds

Once we've received and inspected your return, we'll let you know whether your refund was approved. Approved refunds go to your original form of payment, minus the shipping and restocking fee described above. Your bank or card issuer may take some time to post the refund.

Lost, Stolen, or Damaged Packages

It's no fun when something goes wrong in transit. We work with our shipping partners to file damage claims. If there's photo evidence that a package was delivered to your address, we can't cover the full cost of a stolen package, but we may offer a discount case by case.

Non-Returnable Items

We can't accept returns of items with patch customizations or gift cards.

Questions about a return or exchange? Email us anytime at [email protected].

If you are not 100% satisfied with our product, our risk-free return/exchange policy allows you to return your items unused, unwashed, and in their original packaging within 14 days of receiving your order. If your order was placed between Black Friday Early Access (Nov 1st) through December 31st, you can return your items unused, unwashed, and in their original packaging within 45 days of receiving your order.

This means you have 30 days after receiving your item to request and ship back your return. If your order is not postmarked within 30 days of receiving it, you will not be eligible to receive the full refund amount or receive an exchange.

To initiate a return or exchange please visit this link.

To be eligible for a return/refund, your item must be in the same condition that you received it, unused, unwashed, and in its original packaging. Please note that if there is pet hair on your returned item, it will not be accepted and you will be responsible for the cost of shipping the item back to you.

To protect our small business, we do not refund original or return shipping costs on returned items and please be aware that a shipping/restocking fee of approximately $15 per item will be deducted from your total refund amount.

Once your return is received and reviewed, your refund will be issued to the original form of payment used at the time of purchase. You can always contact us for any return questions at [email protected]. 

No — we do not currently offer free returns.

A $15 processing/restocking fee per item will be deducted from your refund total. Certain orders or return requests may also be subject to additional return shipping or handling fees, which will be communicated during the return process if applicable.

If you are not 100% satisfied with your Lola Blanket, our return/exchange policy allows you to return eligible items unused, unwashed, and in their original packaging.

For orders purchased during our Early Access Black Friday Sale through December, we offer an extended 45-day gifting return window. This means you have 45 days after receiving your item to request and ship back your return.

For all other orders, you have 14 days after receiving your item to request and ship back your return. If your order is not postmarked within the applicable return window (45 days for holiday orders or 14 days for standard orders), you may no longer be eligible for a full refund or exchange.

Yes you can set up your own exchange of your product through this link. Or email [email protected] for further assistance.

Once your return is delivered, please allow up to 3 business days for our warehouse team to inspect and process the return.

After your refund has been approved and issued, it may take an additional 3–10 business days for the funds to appear back on your original payment method, depending on your bank or credit card provider.

If store credit was selected during the return process, it will be issued once your return has been approved and processed.

Our fulfillment team works very quickly to pack and ship orders to our customers as quick as possible. Our team has a very limited window of time where we are able to make changes or cancel an order. 

Please email us at [email protected] as soon as possible so we can check to see if we can make any adjustments. 

If your item arrives damaged, please send us an email- [email protected] and our team will be happy to help. 

You can unsubscribe by clicking unsubscribe at the bottom of each marketing email. Or email us at [email protected]  so we can assist you. 

We accept all major credit cards and Shop Pay. 

Yes we offer payment plans on orders over $50 through Shop Pay / Affirm. 

Feel free to sign up for our newsletter at the footer of our site for any upcoming promotions! And follow us @lolablankets on instagram for any exciting updates. 

At checkout, there will be an option to apply a discount code. If your code doesn’t seem to be working, please send us an email at [email protected]. If you apply a code and it doesn't go through after your order is placed, please do not create a new order. You can email us, and we can apply it retroactively. 

Thank you for your interest in corporate gifting with Lola Blankets. We love partnering with brands, hospitality groups, and organizations looking to create meaningful, elevated gifting experiences.

If you’re interested in placing a bulk order shipped to a single location, please complete our Bulk Order Form below

Bulk Order Form

Sending to Multiple Individual Recipients

If you’re looking to send Lola Blankets directly to multiple individual addresses, please reach out to [email protected] and we’ll help coordinate the best option for your order.

Inventory & Availability

Due to high demand, inventory can move quickly.

➡ Please note:

• Submitting a Bulk Order Form does not reserve inventory
• Product availability is not guaranteed until a paid invoice is completed
• We cannot hold inventory without confirmed payment

We encourage submitting your inquiry as early as possible if your order has a specific deadline.

Customization Options

We currently offer Custom belly band (cigar wrap) packaging

To enable customization, we require a minimum order quantity of 300 units per size and color. Customization lead times are typically 120–150 days from design approval and payment collection, depending on scope and production timing.

If you need a faster turnaround, we recommend selecting from our in-stock assortment without customization.

Additional Information

• Bulk orders are intended for corporate gifting, hospitality, events, and other non-retail purposes
• Products purchased through corporate gifting are not eligible for resale
• Submitting your information does not guarantee approval, but allows us to assess fit and availability

Wholesale

If you are interested in future wholesale opportunities, please fill out our interest form HERE. 

We appreciate your interest in gifting Lola Blankets and look forward to learning more about your project.

Short Answer:

No, discount codes cannot be applied to gift card purchases.

Here’s How It Works:

If you’d like to purchase both a gift card and a product (like a blanket) and use a discount code, you’ll need to place two separate orders:

• Order 1: Gift card (no discounts can be applied to gift cards)

• Order 2: Product (discount code can be applied here)

🛍️ Example:

You want to buy a Creamy Cloud Blanket and a $100 gift card, and you have a 35% off code.

• You’ll use the code to save 35% on the blanket

• The gift card will remain full price in a separate order

Why can’t discounts apply to gift cards?

Gift cards are treated like cash and not eligible for promotions — just like in most stores. We want to make sure the perks go toward the cozy products themselves!

If you ever have questions during checkout, feel free to reach out to us — we’re always happy to help 💛

Yes! You can find & add Lola Blankets to your wedding registry on https://www.theknot.com/. 

With Lola Loyalty you earn points for every $1 you spend. For example, 100 points = $5 off your order. You can also move up through the tiers based on the amount of purchases you place within a calendar year. If you make 3-5 purchases, you will be in the Silver Tier, 6+ gets you into the Gold Tier. In addition to earning points, you can streamline checkout by staying logged in, and viewing past orders. 

Create an account here and start earning! It's quick and easy: https://lolablankets.com/#rivo

Simply login to your Lola Loyalty account, this can be done through the “person icon” in the upper right hand side of the screen or through our loyalty page. Add the products to your cart that you’d like to purchase, and move through to the checkout screen. If you have points available to use at checkout you will see a place to “redeem” your points. A discount code will automatically be added to your cart.

Absolutely!  If you are wanting to send a blanket as a gift, you can enter their shipping address at checkout. You can also write a gift message once you add the item into your cart. 

Yes, you can! Let your recipient select the blanket they want. We offer digital gift cards here that can be emailed directly to your loved one. If you have more questions or have trouble finding the email, contact us at [email protected]. 

Please visit this link to initiate an exchange or email us at [email protected] for further assistance. 

Once an order is in the final stages of preparation, we’re unable to make changes to the items (such as updating sizes or adding new products). But don’t worry—you’re welcome to place a new order for the items you need, and we’ll process it right away.

If the original order is no longer needed, we’re happy to help you with a quick, hassle-free return once it arrives. Just reach out to us after delivery, and we’ll waive any return fees to make the process smooth and easy.

Let us know how we can help—our team is here to make sure you get the perfect cozy fit!

Yes! All Lola Blankets are OEKO-TEX® Standard certified, meaning they’ve been rigorously tested to be free from harmful substances. This certification ensures our blankets meet some of the highest safety and environmental standards in the industry.

While our products are not organic, they are thoughtfully crafted from high-quality, cruelty-free polyester in trusted international facilities that undergo regular third-party audits. We’re proud to offer a product that’s not only cozy and luxurious—but also safe for you and your home.

Let us know if you have any other questions—we’re always here to help!

Absolutely! There is a place for you to add in a custom gift note prior to completing checkout. 

Need help? Send us your order info and message—we’re here to make your gifting experience as cozy and seamless as possible.

If the item you’re eyeing is currently out of stock, we’ve got you covered! Just visit the product page on our website, select your desired size and color, and sign up for “Back in Stock” notifications—we’ll send you an email as soon as it becomes available again.

You’re also welcome to reach out to our team if you’d like help choosing a similar style or if you have questions about future restocks. We’re always happy to help you find your perfect cozy match.

While the Pet Blanket and Baby Blanket are the same size (30 x 36 inches) and crafted from the same ultra-soft faux fur, they’re intended for different uses. The Pet Blanket is designed as a cozy, protective layer for your pet’s favorite spot—whether that’s the couch, car seat, or crate. It’s perfect for keeping fur off furniture and giving your pet their own piece of Lola luxury.

The Baby Blanket is made with the same thoughtful quality and softness, ideal for supervised snuggles, tummy time, or stroller rides. Please note: our products are not intended for use by unattended infants or young children.

Both options deliver life-changing softness—just tailored to different members of your family!

Absolutely! If your original color is out of stock, we’d be happy to offer you a replacement in a different color of your choice (subject to availability). Once you confirm your preferred color, we’ll create the replacement order and send tracking details as soon as it ships.

If you’d like help selecting an in-stock color, our team is always here to guide you toward something equally cozy!

If it looks like you were charged more than once for the same order, don’t worry — we’re happy to take a look! In many cases, what appears to be duplicate charges may include temporary authorizations or partial payments (such as a gift card combined with a credit card), but only one payment is actually captured.

Please reach out to us with your order number(s) or any screenshots you have, and we’ll review the transaction details right away to confirm everything is accurate. We’ll make sure you’re only charged for what you ordered.

If you’re having trouble using your gift card at checkout, we’re happy to help! Please send us the gift card code and, if possible, the order number associated with the gift card purchase. This will help us look into the issue and get things resolved quickly.

If you received your package and an item is missing, we’re here to help make it right! Please reach out to us with a photo of the package and the items you did receive. This helps us investigate the issue and get the missing item(s) sent your way as quickly as possible.

We know how important it is to get every cozy detail just right, and we appreciate your patience as we resolve it for you.

Thanks so much for your order! Our fulfillment takes 4-7 business days for processing. Due to overwhelming demand there may be fulfillment delays on some orders

Once your order ships, you’ll receive an email with your tracking information so you can follow it every step of the way.

If your order hasn’t shipped as expected, don’t worry—we’re here to help! First, double-check if your item was a pre-order, as those may have a longer fulfillment window.

For all other orders, we typically ship within 2–4 business days (or 5–7 business days during busy periods). If it’s been longer than that and you haven’t received tracking info, feel free to reach out! We’ll be happy to look into it and make sure your order is on track.

If your package hasn’t arrived by the estimated delivery date, we recommend checking your tracking link for the latest updates—sometimes carriers experience unexpected delays due to weather or high-volume periods.

If there hasn’t been any movement for a few days or you suspect the package may be lost, please reach out to us right away. We’ll investigate the issue and make sure you’re taken care of.

If you paid for expedited shipping but your package didn’t arrive within the promised timeframe, please reach out to us—we’re happy to look into it. 

If the delay was due to a carrier issue or processing error on our end, we’ll gladly refund the shipping cost and offer a little something extra toward your next order as a thank-you for your patience.

You can return an item as long as it’s unused, unwashed, and in its original packaging. If your order was placed between Black Friday Early Access (November 1st) through December 31st, then you have 45 days after receiving your order to initiate a return. To get started, head to our Returns & Exchanges Portal below and enter in your order details: 

https://returns.lolablankets.com/#/ 

Once your return is approved, you’ll receive a prepaid return label. After you’ve dropped off the package and tracking updates to show it’s on the way, we’ll go ahead and process your refund. If you have any questions during the process, we’re always happy to help!

To update your contact information—like your email address—just reach out to our Customer Experience team with the new details you’d like us to update. We’ll take care of it for you and make sure your account stays up to date so you never miss a cozy update or order confirmation.

Let us know if you have any questions—we’re always here to help!

Absolutely! We’re happy to include a personalized gift message with your order—and don’t worry, we never include pricing or receipts in the box.

If you didn’t add a gift message during checkout, just reach out with your order number and the message you’d like us to include. We’ll take care of the rest to help keep the surprise intact and the moment extra special.

If there’s anything else we can do to make your gift even cozier, we’re always here to help!

Stardust was part of our limited-edition Fall collection and, while we won’t be restocking this color, we’re always working on new shades we think you’ll love just as much! ✨

We recommend keeping an eye on our latest releases and seasonal drops by subscribing to our email list and following us on Instagram @lolablankets — you’ll be the first to know when something new (and equally dreamy) arrives.

Stay cozy!

Yes! We’re actively working on expanding our XL blanket color options and can’t wait to share what’s coming soon. 💫

The best way to stay in the loop is by subscribing to our email list and following us on Instagram @lolablankets. That way, you’ll be the first to hear when new colors drop—and trust us, they’re worth the wait!

Thanks for being part of the cozy journey.

Antique Ivory and Honey Cloud are both beautiful neutrals, but they offer slightly different vibes.

Antique Ivory is a soft, creamy shade with a clean, neutral undertone—perfect for creating a calm, airy feel. Honey Cloud, on the other hand, leans warmer with a sun-kissed beige tone that adds a touch of golden coziness to your space.

If you’re deciding between the two, think about whether you prefer a cooler neutral or a warmer, honeyed look—either way, both are thoughtfully curated to elevate your cozy moments.

Shop with Confidence

We’ve recently become aware of unauthorized websites claiming to sell Lola products at heavily discounted prices. These websites are not affiliated with Lola and may sell counterfeit products or items that do not meet our quality standards.

To ensure you’re receiving authentic Lola products, we recommend shopping directly through our official website or one of our authorized retail and wholesale partners.

If you’re ever unsure whether a website or retailer is an authorized Lola partner, our Customer Experience team is happy to help. Simply reach out to us with the website or retailer you’re considering, and we’ll gladly verify whether it’s an approved seller.

Shopping directly with Lola or one of our authorized partners is the best way to ensure you’re receiving the premium quality, materials, and craftsmanship we’re known for.

Thank you for your continued support, and as always, stay cozy!