You should receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information.

You should receive an email order confirmation once you place your order. From there, you can click on the link for status updates and tracking information.&#xA0;

How do I find my order status?

We ship to the United States. We're working on bringing Lola to more countries in the future!

We ship to the United States. We&apos;re working on bringing Lola to more countries in the future!&#xA0;

Do you ship internationally?

Do you ship to PO boxes?

Yes! We offer free economy shipping within the continental U.S. when certain cart minimums are met. Shipping thresholds may vary during promotions or testing periods. Please note: free shipping excludes Alaska, Hawaii, and Puerto Rico.

Yes! We offer free economy shipping within the continental U.S. when certain cart minimums are met. Shipping thresholds may vary during promotions or testing periods. Please note: free shipping excludes Alaska, Hawaii, and Puerto Rico.

Do you offer free shipping?

We offer FREE economy shipping (5–8 business days) on qualifying orders. Minimums may vary during promotions or testing, so please check your cart at checkout to confirm eligibility. Standard shipping (2–4 business days). Express shipping (1–2 busine

We offer FREE economy shipping (5&#x2013;8 business days) on qualifying orders. Minimums may vary during promotions or testing, so please check your cart at checkout to confirm eligibility. Standard shipping (2&#x2013;4 business days)Express shipping (1&#x2013;2 business days) is also available, with cost based on your order size.

What are your shipping fees?

We currently ship with Fedex and UPS. Our returns are processed through USPS.

We currently ship with Fedex and UPS. Our returns are processed through USPS.

What shipping method do you use?

Orders with Standard shipping can take up to 3-5 business days to process. Once shipped, they can take up to 8 business days to deliver, but most orders arrive within 5 business days. Orders with Expedited shipping will be processed within 1-2 busine

Orders with Standard shipping can take up to 3-5 business days to process. Once shipped, they can take up to 8 business days to deliver, but most orders arrive within 5 business days. Orders with Expedited shipping will be processed within 1-2 business days, and have an expected 2Day transit time.

What is the estimated shipping time?

Please send an email to customercare@lolablankets.com and we can help you find your order.

Please send an email to&#xA0;<a href="mailto:customercare@lolablankets.com" id="isPasted" style=" text-decoration: none;">customercare@lolablankets.com</a> and we can help you find your order.&#xA0;

I didn’t receive a confirmation email.

Lola Blankets

Lola Knotty Pillow

Lola Weighted Blankets

Our Story

Shipping

Where can I find the status of my order?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

My Order

What are Lola Blankets made of?

Where are Lola Blankets made?

What are your different Lola Blanket sizes?

Can I purchase your products in store?

Are your products vegan?

How to Assemble Your Pet Bed

Product Questions

How do I wash my Lola Blanket?

How do I wash my Knot Pillow?

Cleaning and Upkeep

Products

Shipping, returns, and exchanges

What is your exchange/return and refund policy?

Do you offer free returns?

Do you offer exchanges?

How long does it take to get a refund?

What do I do if I want to cancel or change my order?

What should I do if my item arrives damaged?

Returns

How do I unsubscribe from receiving emails?

What forms of payment do you accept?

Do you offer any payment plans?

Do you offer any discounts?

How do I apply a coupon code to my order?

Do you offer wholesale pricing?

How can I apply for a donation?

Can I Use a Discount Code When Purchasing a Gift Card?

General

What is Lola Loyalty?

Will I get store credit from previous purchases?

How do I sign up for Lola Loyalty?

How do I redeem my Lola Loyalty store credit?

Lola Loyalty

Can I place an order as a gift?

Can I buy a gift card?

How can I exchange a gift I received?

Gifting

How can I modify or add items to an order once it has been placed?

Are your blankets non-toxic or Oeko-Tex certified?

Can I personalize my order with a gift message after purchasing?

What should I do if an item I want is out of stock?

What distinguishes the Pet Blanket from the Baby Blanket?

Can I request a specific color for a replacement item if my original choice is unavailable?

What should I do if I notice multiple charges for the same order?

My gift card isn't working, who can help?

What happens if part of my order is missing?

How long does it take for my order to be processed and shipped?

What happens if my order has not been shipped as expected?

Can I request expedited shipping after placing an order?

What should I do if my package was not delivered by the estimated delivery date?