Once an order is in the final stages of preparation, we’re unable to make changes to the items (such as updating sizes or adding new products). But don’t worry—you’re welcome to place a new order for the items you need, and we’ll process it right awa
Yes! All Lola Blankets are OEKO-TEX® Standard certified, meaning they’ve been rigorously tested to be free from harmful substances. This certification ensures our blankets meet some of the highest safety and environmental standards in the industry. W
Absolutely! If you forgot to include a gift message during checkout, just reach out to us as soon as possible with your order number and the message you’d like to include. While we can’t guarantee changes once an order is in the final stages of prepa
If the item you’re eyeing is currently out of stock, we’ve got you covered! Just visit the product page on our website, select your desired size and color, and sign up for “Back in Stock” notifications—we’ll send you an email as soon as it becomes av
While the Pet Blanket and Baby Blanket are the same size (30 x 36 inches) and crafted from the same ultra-soft faux fur, they’re intended for different uses. The Pet Blanket is designed as a cozy, protective layer for your pet’s favorite spot—whether
Absolutely! If your original color is out of stock, we’d be happy to offer you a replacement in a different color of your choice (subject to availability). Once you confirm your preferred color, we’ll create the replacement order and send tracking de
If it looks like you were charged more than once for the same order, don’t worry — we’re happy to take a look! In many cases, what appears to be duplicate charges may include temporary authorizations or partial payments (such as a gift card combined
If you’re having trouble using your gift card at checkout, we’re happy to help! Please send us the gift card code and, if possible, the order number associated with the gift card purchase. This will help us look into the issue and get things resolved
If you received your package and an item is missing, we’re here to help make it right! Please reach out to us with a photo of the package and the items you did receive. This helps us investigate the issue and get the missing item(s) sent your way as
Thanks so much for your order! Our fulfillment team typically processes and packs orders within 2–4 business days. During peak periods like major sales or product launches, it may take up to 5–7 business days. Once your order ships, you’ll receive an
If your order hasn’t shipped as expected, don’t worry—we’re here to help! First, double-check if your item was a pre-order, as those may have a longer fulfillment window. For all other orders, we typically ship within 2–4 business days (or 5–7 busine
Expedited shipping is usually selected during the checkout process. If you did not select it and wish to request expedited shipping after placing your order, we can inquire with our fulfillment team to confirm availability. Please note there might be
If your package hasn’t arrived by the estimated delivery date, we recommend checking your tracking link for the latest updates—sometimes carriers experience unexpected delays due to weather or high-volume periods. If there hasn’t been any movement fo
If you paid for expedited shipping but your package didn’t arrive within the promised timeframe, please reach out to us—we’re happy to look into it. If the delay was due to a carrier issue or processing error on our end, we’ll gladly refund the shipp
You can return an item as long as it’s unused, unwashed, and in its original packaging. To get started, head to our Returns & Exchanges Portal: https://returns.lolablankets.com/#/ and enter your order information. Once your return is approved, you’ll
To update your contact information—like your email address—just reach out to our Customer Experience team with the new details you’d like us to update. We’ll take care of it for you and make sure your account stays up to date so you never miss a cozy
Yes! While we don’t currently offer a formal wholesale program, we do provide tiered discounts on qualified bulk orders for corporate gifting, hospitality, events, or other non-retail needs. To explore this option, please fill out our Bulk Purchase F
Absolutely! We’re happy to include a personalized gift message with your order—and don’t worry, we never include pricing or receipts in the box. If you didn’t add a gift message during checkout, just reach out with your order number and the message y
Stardust was part of our limited-edition Fall collection and, while we won’t be restocking this color, we’re always working on new shades we think you’ll love just as much! ✨. We recommend keeping an eye on our latest releases and seasonal drops by s
Yes! We’re actively working on expanding our XL blanket color options and can’t wait to share what’s coming soon. 💫. The best way to stay in the loop is by subscribing to our email list and following us on Instagram @lolablankets. That way, you’ll b
Antique Ivory and Honey Cloud are both beautiful neutrals, but they offer slightly different vibes. Antique Ivory is a soft, creamy shade with a clean, neutral undertone—perfect for creating a calm, airy feel. Honey Cloud, on the other hand, leans wa