Our Story

Lola Pet Collection

Lola Pillow Collection

The Original Lola

Lola Weighted Blankets

Lola Blankets

Find answers to all your questions at the Lola Blankets Help Center. From sizing and care tips to order support, we’re here to help you enjoy luxurious comfort every step of the way.


Lola Blankets Help Center | Cozy Support & Customer Care

Where can I find the status of my order?

How do I change or cancel my order?

There is an issue with my order I just received. What should I do?

My Order(s)

How do I find my order status?

Do you ship internationally?

Do you ship to PO boxes?

Do you offer free shipping?

What are your shipping fees?

What shipping method do you use?

What is the estimated shipping time?

I didn’t receive a confirmation email.

Shipping

What are Lola Blankets made of?

Where are Lola Blankets made?

What are your different Lola Blanket & Pillow sizes?

Can I purchase your products in store?

Are your products vegan?

How to Assemble Your Pet Bed

Product Questions

How do I wash my Lola Blanket?

How do I wash my Knot Pillow?

Cleaning and Upkeep

Products

Shipping, returns, and exchanges

What is your exchange/return and refund policy?

Do you offer free returns?

Do you offer exchanges?

How long does it take to get a refund?

What do I do if I want to cancel or change my order?

What should I do if my item arrives damaged?

Returns

How do I unsubscribe from receiving emails?

What forms of payment do you accept?

Do you offer any payment plans?

Do you offer any discounts?

How do I apply a coupon code to my order?

Do you offer wholesale pricing?

How can I apply for a donation?

Can I Use a Discount Code When Purchasing a Gift Card?

General

What is Lola Loyalty?

Will I get store credit from previous purchases?

How do I sign up for Lola Loyalty?

How do I redeem my Lola Loyalty store credit?

Lola Loyalty

Can I place an order as a gift?

Can I buy a gift card?

How can I exchange a gift I received?

Gifting

How can I modify or add items to an order once it has been placed?

Are your blankets non-toxic or Oeko-Tex certified?

Can I personalize my order with a gift message after purchasing?

What should I do if an item I want is out of stock?

What distinguishes the Pet Blanket from the Baby Blanket?

Can I request a specific color for a replacement item if my original choice is unavailable?

What should I do if I notice multiple charges for the same order?

My gift card isn't working, who can help?

What happens if part of my order is missing?

How long does it take for my order to be processed and shipped?

What happens if my order has not been shipped as expected?

Can I request expedited shipping after placing an order?

What should I do if my package was not delivered by the estimated delivery date?

Will I be refunded for shipping if expedited delivery did not occur?

How do I return a product?

How do I update my contact information on my account?

Do you offer wholesale pricing for businesses purchasing in bulk?

Can gifts be sent with a personal note and without a receipt?

Will the Stardust color blanket be restocked?

Will there be more colors available for XL blankets soon?

How does Antique Ivory differ from Honey Cloud?

More FAQs

When will I receive my $50 gift card?

Does the gift card expire?

Can I receive more than one gift card if I place multiple orders?

Can I return or exchange items after 14 days?

Can I buy a Lola Blankets gift card during the CIA sale and still get the free $50 gift card?

Christmas In August Terms & Conditions

What is the RZR Giveaway & How do I enter?

RZR Giveaway: Do I need to make a purchase? Who is eligible to win?

When will the winner be announced? What do they win?

RZR Giveaway Terms & Conditions

Christmas in August FAQ's

Track, manage, or make changes to your order with ease.

From our warehouse to your doorstep — here’s how it all works.

Details, care tips, and everything you need to know about our blankets.

Not quite right? We’ll help make it right.

Quick answers to the most common questions we get every day.

Earn points, unlock rewards, and make the most of being part of Lola Loyalty.E

Everything you need to know about gifting a Lola (and making it unforgettable).

Extra questions, extra answers — just in case you didn’t find it elsewhere.

Everything you need to know about our biggest sale of the year!

All articles

Categories